12/02/2018
Each month Jeweller's Soapbox presents the various voices of Australia's diverse jewellery industry. From young gemmologists to bench veterans, explore the multi-faceted challenges and observations of others in the trade.
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04/09/2017
An escalation in the frequency and force of armed robberies is a real concern for retailers. What strategies can be employed to keep jewellery businesses out of the firing line?
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20/07/2017
Coloured gemstones are increasingly grabbing the attention of savvy consumers. In a particularly tricky retail climate, how can retailers best leverage this market trend and come up trumps?
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29/05/2017
Weddings may be timeless but trends play a major role in how they look and feel and retailers need to be abreast of these in order to edge out the competition.
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05/05/2017
Is there a dark cloud on the horizon for silver jewellery? Recently published data on supply and demand for the metal begs the question.
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03/04/2017
In light of difficult trading conditions, Jeweller has conducted a qualitative study of Australian jewellers in order to gain a better understanding of the state of the industry.
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31/10/2016
Coloured diamonds are hot property and proving valuable investments for not only end-consumers and suppliers but for retailers as well. Is it time your store took a walk on the coloured side?
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19/08/2016
The luxury retail industry is dominated by Millennials and Baby Boomers but which, if any, of these conflicting generations is more valuable to jewellers?
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29/07/2016
The pressure to discount is a common conundrum for jewellers but what if price wars could be avoided simply by recognising the difference between a ‘cheap’ customer and a ‘frugal’ customer?
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28/06/2016
Product returns are never fun for retailers so wouldn’t it be nice to learn how capitalise upon them or even avoid returns from happening in the first place?
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05/04/2016
The rise of CAD/CAM is upon us but rather than posing a threat to the jewellery trade, this new manufacturing technology is fuelling an industry revival and helping jewellers meet the demands of today’s consumer.
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30/11/2015
With the festive season around the corner, it’s easy for jewellers to get caught up preparing for the busy Christmas and New Year trading period. However, the end of the year is also an important time to reflect on what went well over the past year.
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09/11/2015
Newsflash: customer satisfaction and customer loyalty aren’t the same thing. Confusing them can be detrimental to your store as one is a direct reflection of sales, while the other offers entirely different insight.
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27/07/2015
When was the last time you reviewed your prices? Pricing is about assigning a fair value for not just a product but for all the services that come with it too.
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